Jack Levin discusses how businesses can save time and money by using mediation and arbitration procedures that are tailored ...

For a good decade now, most IT organizations have been strongly focused on business process design. With businesses investing big bucks in ERP, supply chain management and customer relationship ...

It isn’t good enough just to get a process operational again after an interruption. If it takes too long to restore delivery of critical employee or customer services, getting it back online might no ...