CRM deployments heavily doused with artificial intelligence how-to features may be bucking a continuing consumer preference for human support over AI-powered solutions. Despite the growing emphasis on ...

TeamViewer, a provider of remote connectivity solutions, announced that its remote assistance platform is now fully integrated with Zoho CRM, a cloud-based customer relationship management platform ...

Whether your goal is customer support or fixing IT issues, help desk software has your back. We test and rate leading help desk systems to find the ones that will help keep your trouble tickets moving ...

CHICAGO, Oct. 13, 2020 (GLOBE NEWSWIRE) -- Social leaders are on the front lines of communicating with customers and audiences, but often face challenges when trying to share insights with other ...

We may receive a commission from our partners if you click on a link to review or purchase a product or service. Click to Learn More In this article, we’ll go into the essential details of comparison ...

REDWOOD CITY, Calif.--(BUSINESS WIRE)--LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced the launch of the LiveOps for Microsoft Dynamics CRM.

Community platform company Get Satisfaction has raised $6 million in funding, expanded its management team and launched plans to expand to take on the enterprise social CRM field. Get Satisfaction, ...

PeopleSoft today announced PeopleSoft HelpDesk for Human Resources, a solution to enable organisations to manage employee queries and issues rapidly and cost effectively. PeopleSoft HelpDesk for Human ...