Retail and CPG brands face unique pressures. Margins are thin, consumer loyalty is fickle and supply chains are volatile.

Change is hard. Whether it’s a personal change, a business transformation due to a new technology rollout, or a shift in company culture, most people tend to resist change, even when it’s beneficial.

Leaders often approach change by laying out logical business cases. Others rely on motivational speeches to rally support. And then there are those who move straight to action without ensuring people ...

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

Whether you’re rolling out a new strategy, implementing AI-driven processes, or restructuring your organization, success hinges on how well you identify, engage, and manage stakeholders. These are the ...

Traditional change management advice emphasizes gradual tactics like pursuing “small wins,” building coalitions, and pitching pilots that require minimal investment. In stable times, these approaches ...