Police need to improve vetting and complaints process

A police force needs to improve how it investigate complaints and allegations of misconduct, according to a watchdog. The ...

Police force told to improve vetting of officers

A police force needs to improve how it reviews vetting decisions, manages complaints and monitors the use of its IT systems, ...
Legal Futures

Law firms disagree on what should be considered a complaint

Law firms are divided over what should be regarded as a complaint from clients, a survey by the Solicitors Regulation ...
JD Supra

A Friendly Reminder of the Importance of Robust Consumer Complaint Handling Processes

On February 27, 2024, the California Department of Financial Protection and Innovation (the Department) entered into a public consent order with a company that provides consumer financial services to ...
CONTRACTOR

Best Practices for Effective and Efficient Complaint Handling for Plumbing Contractors

One of the most unpleasant parts of any contracting job or business is dealing with complaints. Rather than treating them as an ugly necessity, there are many ways to minimize the confrontation and ...
JD Supra

UK FCA confirms extension to motor finance complaint handling pause

In its July 2024 consultation paper, the FCA consulted on extending the following rules relating to handling of complaints about motor finance discretionary commission arrangements (DCA complaints) ...
Tech Digest

Telecoms companies improve complaint handling but challenges remain, says Ofcom

UK telecoms companies have demonstrated a significant improvement in their complaint handling, according to a new report from the industry regulator, Ofcom. The research compares customer service ...
Arkansas Democrat-Gazette

UALR law professor adds to complaint about handling of named professorships

LITTLE ROCK -- University of Arkansas at Little Rock law professor Robert Steinbuch has focused much of his complaints about the awarding of named professorships in the William H. Bowen School of Law ...