For decades, many organizations have tried customizing certain aspects of their marketing, sales, and customer experiences.

The latest 2022 research focused on the connected customer experience found that 88% of customers say the experience a company provides is as important as its product or services -- up from 80% in ...

One bad experience can drive your customers away. According to PwC research, more than 30% of customers are likely to walk away from a brand after just one bad experience. On the other hand, buyers ...

ALPHARETTA, Ga., Dec. 17, 2024 /PRNewswire/ -- GOCare, a leading SaaS provider of digital experience software, announced today that 360 Broadband is upleveling its CX management with GOCare's solution ...

Tredence, a data science and artificial intelligence solutions provider, has launched Tredence Customer 360, a customer intelligence solution for telco, media, and technology firms. Built on Google ...

IT Max Global, a leading innovation and IT services provider, unveiled its vision for the future of customer experience, ...

Vonage, a part of Ericsson (NASDAQ: ERIC), showcased the future of customer engagement at Dreamforce 2025. Vonage and Salesforce, longstanding strategic partners, unveiled a breakthrough innovation - ...

How leading companies like Ulta Beauty and Liberty London are harnessing AI to enhance customer experience, from personalization to efficiency. Customer experience (CX) teams are implementing ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. The customer experience practice is facing fresh headwinds and ...

Dubai Land Department, Revolutionizes Customer Experience With Unified AI-Powered Services Supported By Microsoft. During ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A customer data platform (CDP) collects data from online and ...

Consumers in the Philippines have clicked with Shopee, selecting the ecommerce major as their top brand for customer experience. Shopee not only offers Filipino consumers convenience, but is also easy ...