When people ask me what I do, I'm sometimes tempted not to mention that I work for a health insurance company. This, after all, is the industry that almost everyone over the age of 23 loves to hate.

Serafina Frongia, VP at Wells Fargo, discusses localization, service design and why some companies get content wrong in our latest DX Leaders interview. Always passionate about language and the ...

When you think of a point of sale system, you likely think of faster transactions, the ability to track sales, and efficient inventory management. But one benefit that many people forget about in ...

Rogers & Hollands, an omnichannel jewelry retailer, recently implemented Oracle Retail Xstore Point-of-Service throughout its more than 70 stores. The retailer has utilized the mobile system to ...

Last year was a great year for service organizations and contact centers—even when it was clear that customers and clients were often displeased with levels of service (with a few notable exceptions).

A delivery is no longer just about moving goods from point A to point B. It has become a core component of the customer ...

When the digital gadgets and online services our lives are built around don’t work –welcome to the nightmare that is customer service. You have a problem with your cell service. Or your printer. Or ...