New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer success teams across software companies monitor key metrics religiously—reviewing ...

Customer success has become an essential strategy for sustaining growth and investor confidence in a volatile economy, a ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

Generative AI is transforming customer experience (CX) and support, but trust, accuracy, and empathy still depend on people.

According to the Forrester report, “Gainsight suits complex enterprises that are seeking an end-to-end solution that aligns CS with other go-to-market functions to improve retention and drive growth.” ...

With over 15 years of experience spanning email security, email deliverability, account management, product management, and ...

Momentec Brands was formed in March 2024 after investment firm Platinum Equity acquired Augusta Sportswear Brands (ASB) and ...

The Customer Success Festival will be held on February 12-13, 2025, in Austin, Texas. This two-day event will bring together industry leaders, customer success managers, and executives to explore ...

The Customer Success Festival, hosted by the Customer Success Collective, will take place on May 21-22, 2025 in Las Vegas. This two-day event will bring together leading minds in customer success to ...

R1 ('R1” or the 'Company”), the leader in healthcare revenue management, today announced the appointment of Estelle Barnes as the leader of R1’s Enterprise Customer Engagement and Partnership function ...