If you’ve ever worked a minimum wage job, you’ve surely watched a lot of training videos. Narrated training videos are a key component of Learning Management Systems, or LMS, and they’re how you learn ...

NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs. American ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Let’s start by defining what ...

Today’s customers prefer to self-serve over queuing on support calls. A study by Microsoft on the State of Global Customer Service found that 63% of customers under 35 go online to look for customer ...

The internet service provider has etched out an enviable niche in a market dominated by household-name brands.

The recently signed customer experience executive order will help agencies refocus efforts to deploy artificial intelligence across critical services, the director of federal AI implementations said ...

Welcome to Money Diaries where we are tackling the ever-present taboo that is money. We’re asking real people how they spend their hard-earned money during a seven-day period — and we’re tracking ...

President Biden signed an executive order on Monday outlining a people-centric approach to improving the federal government’s customer service with an emphasis on efficiency and accountability. “The ...