Knowledge Management plays a pivotal role in the business of law. The program unearths the latent value of work product, data, and "know-how" that can support and accelerate the practice of law at ...

Dedicated, standalone knowledge management platforms may be taking a back seat as legal departments look to capture data at the source. And in the age of remote working, that source may increasingly ...

Employee-centric knowledge enablement is no longer about building a bigger knowledge base; it’s about delivering frictionless experiences that give workers time back.

I tested a bunch of productivity apps and these 5 tools all outshine OneNote in speed, flexibility, and organization ...

“Technology will finally help journalists give their audience members a better version of the news article, one which favors understanding, not just informing.” The typical inverted-pyramid news ...

Many corporate legal departments are taking steps to become more strategic in how they deploy resources, such as culling their list of outside counsel and providers, for example. But some fundamental ...

Ever called into a contact center only to wait on hold for an agent who couldn’t call up records, find the right information, or even determine the best person to speak with? Frustration mounts, and ...

“Indaba is a spectacular addition to our data management portfolio,” said Amida co-founder and CEO Peter L. Levin. “Amida helps customers solve their most challenging data management problems. Now, ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The insurance industry runs on information. Every policy, claim, risk assessment and ...

American enterprises are experiencing a “brain drain.” Not because people are leaving the country—the traditional meaning of the term—but because of job turnover as employees retire or contracts end.

One of the most important aspects of customer engagement is self-service. Customers are willing to pay more for a positive customer experience, according to 86% of customers. Therefore, along with ...