The federal government shutdown 2025 is now on Day 21, with no relief in sight. Here's what to know about your Social Security payments.

The Social Security Administration is making changes it says will improve efficiency and strengthen the program. Some of the ...

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

Your monthly Social Security payment hasn’t arrived on time. You call Social Security’s 1-800 number, and a chatbot answers. The bot provides no helpful information. You repeatedly ask to be connected ...

Editor’s Note: After the publication of this article, the Social Security Administration submitted an amended filing to the Office of Management and Budget that states the additional verification ...

Sen. Elizabeth Warren (D-Mass.) said the Trump administration is "fudging the numbers" on how long Americans wait for help from Social Security, pointing to her office's findings and to recent ...

August 14 marked the 90th anniversary of Social Security, which has provided hundreds of millions of Americans with retirement, survivor and disability benefits. The program is extremely popular with ...

The Social Security Administration is prioritizing a digital approach, which includes ending physical benefit checks and adding a chatbot. The agency and advocates say these changes could bring ...