The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

The Social Security Administration (SSA) has struggled with customer service for years. Declining staffing and funding have left North Dakotans in the lurch, dealing with long wait times on the phone ...

The lack of full metrics make it difficult to assess any claims of service enhancements, analysts say The Social Security Administration says it has cut the time it takes to answer calls and reduced a ...

In a lawsuit filed in a federal court in Maryland on Monday, Democracy Forward said SSA did not respond to multiple records ...

Social Security customer service crisis puts spotlight on the new Social Security commissioner. Social Security has struggled with customer service for years. Declining staffing and funding has seen ...

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait ...

The U.S. government shut down on Wednesday after Congress failed to approve funding for federal agencies. Here's how that ...

What happens to Social Security and Medicare? Will post offices, airports and DMVs stay open? We answer top questions.