Every time the phone rings, your team members should see it as an opportunity for practice growth. A potential new patient could be on the other end of the line, and if your team can schedule that ...

Telephone Skills for Enhanced Customer Service is a course designed to enable participants to understand the importance of proper telephone technique. Topics include using voice skills for effective ...

I have been out of the new job / interview world for quite a few years. It seems that a lot of recruiters and potential employers are now (or maybe they always were I have only had 2 jobs in the last ...

It's common knowledge that phones can be a time sink, with their constant stream of notifications and alerts. For busy working professionals in particular, falling into the trap of checking their ...

Telephone Skills for Enhanced Customer Service is a course designed to enable participants to understand the importance of proper telephone technique. Topics include using voice skills for effective ...