Vertex Group appoints Krishna Gautam as Associate Managing Director for India operations. Focus on Vertex 2.0 transformation and digital innovation.

Hinduja Global Solutions (HGS) (listed on BSE & NSE), a leading provider of digital experience, business process management (BPM), and digital media services, today announced the launch of Interaction ...

From designing flexible systems and developing talent to maintaining a quality CX, scaling a service business is rarely as ...

Proposed US laws restricting the offshoring of customer service jobs could threaten the Philippines’ business process outsourcing (BPO) jobs.

The integration of big data into business analytics has transformed how organisations gather and interpret large volumes of data. Big data includes a broad spectrum of structured and unstructured data ...

The region’s banks are flush with cash and ready for big deals, but like everything else in the bloc, it’s complicated ...