Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales ...

Does this customer-driven transformation truly impact the bottom line? Is there business sense in the adoption and ...

AI can support sales teams by streamlining lead qualification, personalizing outreach at scale, forecasting demand with ...

A snapshot of the CX market: aligning customer expectations with company strategies. Global and local CX leaders, strategy, ...

The revolutionary ability to combine POS and Payments on a single device extends to standalone POS systems in the Element range as well. One such POS is the Element Orion series, designed to be ...

This is particularly true for online businesses such as non-GamStop casinos and financial service companies that require ...

One name appears repeatedly: Ms Sonia Ashok Menon. For Ms Sonia, 36, every customer represents more than just a transaction – ...

Indian banking ecosystem is experimenting with GenAI are sales and relationship growth, customer experience, decision support ...

The working world is changing. Many organisations are struggling to keep their customer relationship management (CRM) systems ...

Leading one of Amazon's fastest-growing regions, the VP Amazon MEAT details the pursuit of minutes-long delivery and the use ...

Generative AI is transforming customer experience (CX) and support, but trust, accuracy, and empathy still depend on people.