However, one customer shares his own approach when it comes to tipping servers at restaurants, which has some people agreeing with him and others raising their eyebrows.  The customer claimed that he ...

A new study has decoded banks' television commercials, analyzing what the messaging reveals about the bank behind the ...

Back to Starbucks” is not a slogan; it’s an “enduring model for growth.” The distinction, the CEO explained Wednesday during ...

CenterPoint Energy will begin hosting community meetings as a way to hear opinions from customers in Southwestern Indiana. A ...

NEW YORK, Oct. 30, 2025 (GLOBE NEWSWIRE) -- Newsweek, in partnership with global data and business intelligence leader Statista, announced today the 2026 ranking of America’s Best Customer Service, ...

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

Thankfully, the process is fairly simple. Call the number on the back of your card to speak directly to a customer service ...

Chief Information Officer Brandon Ragle on how he helped pivot the state's Department of Innovation and Technology to a ...

Americans are increasingly frustrated with the nation's evolving and expanding tipping culture, a phenomenon now widely ...

Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...