Government hiring data is on hold during the shutdown, but earlier this month a survey by payroll company ADP showed a ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

CarMax Inc. is laying off hundreds of customer experience center employees, about a month after the used-car retailer ...

Marketing starts with trust. And you build trust faster and cheaper through active reputation management than by simply ...

The company cut 48,000 jobs and closed 93 buildings as part of its turnaround plan, saving $2.2 billion so far.

For decades, many organizations have tried customizing certain aspects of their marketing, sales, and customer experiences.

CEO Andy Jassy has explicitly tied the workforce reduction to the company's rapid adoption of AI. Amazon has plans to automate as much as 75% of its fulfillment processes by 2033 and potentially ...

Fix-It Right Plumbing, Australia’s most trusted professional plumbing company, proudly announces that its team has recently ...

Explore the forefront of Employee and Customer Experience news with Forbes' comprehensive coverage tailored to keep you ahead ...

Starbucks launches a major hiring initiative to boost leadership and service by adding full-time assistant managers nationwide.