In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

I used to work in an international all center so I know the right way to handle an agent if you can’t understand their accent ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

One name appears repeatedly: Ms Sonia Ashok Menon. For Ms Sonia, 36, every customer represents more than just a transaction – ...

Missourians who work for the Internal Revenue Service in Kansas City are feeling the effects of the government shutdown, as ...

Noren found the one he wanted, added it to his shopping cart and pulled out the American Express gift card his wife gave him ...

Williams-Sonoma is seen saving tens of millions as AI agents replace human interventions with customer service ...

The American Express Gold Card and American Express Green Card offer more everyday spending rewards, but fewer travel perks.

Dear Eric: My husband and I have been married for 40 years. He has two adult sons in their 60s, and I have an adult daughter ...

A man walked into a bank — near Main Street and Queen Street West — and demanded cash from an employee working as a customer ...

The Employment Security Department (ESD) is adjusting unemployment benefits call center hours to help process the growing ...

RG&E has kicked off its community connection series this week in the Rochester area. These open house events will give people the chance to have face-to-face conversations with a customer service ...