Milton Hydro Distribution Inc. (Milton Hydro), a subsidiary of Milton Hydro Holdings Inc., is proud to announce that it has been awarded the Excellence in Innovation Award by the Milton Chamber of ...

The U.S. Postal Service recently announced the selection of Mark Medina as the postmaster for its Victorville location.

This immersive 10 month long associate program is designed to provide hands-on experience in the day-to-day business operations of a Major League Baseball organization. Program participants will ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

Technologies that support digital-first service will overtake traditional channels like phone and email as the most valuable technologies for customer service and support leaders in the next two years ...

Starbucks launches a major hiring initiative to boost leadership and service by adding full-time assistant managers nationwide.

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

Communication platform Discord has confirmed that its user data was compromised during a third-party customer service hack. The platform, with over 200 million users, allows its customers to send free ...

Nintendo of America has made the decision to outsource its customer support services, resulting in hundreds of contractors losing their jobs amid concerns Nintendo’s customer support will suffer as ...

Health First Health Plans has earned the J.D. Power 2025 Customer Service Certification for providing outstanding customer service for phone support. The J.D. Power 2025 Certified Customer Service ...

Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts said that a completely agentless future is both unlikely and undesirable. “AI and ...