New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

With over 15 years of experience spanning email security, email deliverability, account management, product management, and ...

Momentec Brands was formed in March 2024 after investment firm Platinum Equity acquired Augusta Sportswear Brands (ASB) and ...

South African-founded and now UK-headquartered company Mimecast has announced Graham Douglas as its new Chief Customer ...

Maintaining accurate customer data has become a mission-critical imperative, according to Scott Edmunds, head of global ...

Global cyber security firm Mimecast has appointed Graham Douglas as chief customer and revenue officer with the mandate to ...

Customer success has become an essential strategy for sustaining growth and investor confidence in a volatile economy, a ...

R1 ('R1” or the 'Company”), the leader in healthcare revenue management, today announced the appointment of Estelle Barnes as the leader of R1’s Enterprise Customer Engagement and Partnership function ...

According to the Forrester report, “Gainsight suits complex enterprises that are seeking an end-to-end solution that aligns CS with other go-to-market functions to improve retention and drive growth.” ...

Customer journey optimization helps you understand, refine, and improve every interaction a customer has with your brand. It combines analytics, automation, and real-time personalization to increase ...

Customers value consistency more than promises. Any delay, missed check-in, or milestone reached slightly out of order can ...

The companies achieving breakthrough results with AI aren’t necessarily those with the most sophisticated algorithms or the ...