Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In my experience, AI has an undeniable impact on how customer service agents perform their ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

CX Dive spoke to three experts about the spookiest customer experiences, what they do to customers, and how they can cost ...

MIAMI, June 4, 2025 /PRNewswire/ -- Boats Group today announced the launch of its new Customer Support Agent, an internal AI-powered tool that helps the company's account management and support teams ...

Customers want problems solved quickly and questions answered accurately. You need to turn your agents into super agents to meet those expectations. I used to work as a customer service agent. My ...

AI might be great right now, but the complexity of transactions and the desire for more personalized attention by customers will demand human agents.

ILLINOIS (AP) - A former Southwest Airlines customer-service agent has been indicted and charged with fraud for allegedly making and selling travel vouchers worth nearly $1.9 million. Federal ...

Have you ever been stuck in an endless loop of useless interaction with a customer support agent, or worse yet, a chatbot that just doesn’t get it? I certainly have and it’s sometimes enough to make ...

What's the fate for customer service and support agents, particularly? One analyst firm says, "Yes, generative AI will replace customer support agents." Gartner released a prediction this week that ...

CoSupport AI is officially launching its all-in-one AI platform for customer support. By combining autonomous support, enhanced agent productivity, and real-time business intelligence, CoSupport AI ...

Today’s challenge for leaders is not identifying potential benefits, but understanding how to harness these digital ...