If you’ve ever worked a minimum wage job, you’ve surely watched a lot of training videos. Narrated training videos are a key component of Learning Management Systems, or LMS, and they’re how you learn ...

NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs. American ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Let’s start by defining what ...

Today’s customers prefer to self-serve over queuing on support calls. A study by Microsoft on the State of Global Customer Service found that 63% of customers under 35 go online to look for customer ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More “In the AI customer support chatbot space, we see more flashy demos than ...

The internet service provider has etched out an enviable niche in a market dominated by household-name brands.

President Biden signed an executive order on Monday outlining a people-centric approach to improving the federal government’s customer service with an emphasis on efficiency and accountability. “The ...