Have you ever waited in a queue to have a driver’s license renewed and felt your frustration levels rising at the apparent lack of urgency, compassion and accountability? What can you do? You must ...

If you’ve ever worked a minimum wage job, you’ve surely watched a lot of training videos. Narrated training videos are a key component of Learning Management Systems, or LMS, and they’re how you learn ...

NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs. American ...

The recently signed customer experience executive order will help agencies refocus efforts to deploy artificial intelligence across critical services, the director of federal AI implementations said ...

President Biden signed an executive order on Monday outlining a people-centric approach to improving the federal government’s customer service with an emphasis on efficiency and accountability. “The ...

Today’s customers prefer to self-serve over queuing on support calls. A study by Microsoft on the State of Global Customer Service found that 63% of customers under 35 go online to look for customer ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

Tesla’s auto business is in a sales slump like never before, and the man in charge of reversing it is a career IT executive with little sales experience and an itch to automate even more of the ...