Verizon, the largest U.S. telecommunications provider by subscriber base, lost a net 7,000 postpaid phone connections in its latest quarter, missing expectations that it would add a net 19,000 ...

Healthcare contact centers can improve efficiency and integration with a user-friendly, cloud communication platform that ...

AT& T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer behavior as it battles growing competition from rivals and faces controversy over its prices. In response to ...

"Cisco is proud to partner with GDT to bring the power of Webex Contact Center to more organizations," said Tim Sisneros, Account Executive for Collaboration at Cisco. "Together, we are transforming ...

Every extra click, repeated detail or delay in routing isn’t just friction—it’s a signal that a business hasn’t designed its ...

An E-ZPass billing error caused some people to be overcharged for tolls in October, according to the New York State Bridge ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

October 23, 2025 - The Magenta wireless company saw a strong interest in its wireless phone and broadband Internet products during the quarter.

The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff Road and Interstate 385, serves as a brand new hub ...

The Department of Veterans Affairs is seeking industry input on the Genesys Cloud Customer Experience platform.

“There has been remarkable consistency at the top in the three years of our Best Customer Services lists: Chick-fil-A (No. 3 ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.