To help thoroughly vet your interview candidates, here are the seven interview questions that I ask in the lead-up to hiring ...

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

Discord has revealed that one of its third-party customer service providers has been compromised in a recent data breach by an unnamed group, raising serious concerns about safety and security.

The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global theme of ‘Mission Possible’, the bank indicated a commitment to making the ...

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain access to users' information. Discord said it recently discovered the ...

Explore the forefront of Employee and Customer Experience news with Forbes' comprehensive coverage tailored to keep you ahead ...

But this mentality has a downside that is less often discussed: it shifts the balance of power away from service workers and toward customers. This shift has become even more dramatic in recent years, ...

Communication platform Discord has confirmed that its user data was compromised during a third-party customer service hack. The platform, with over 200 million users, allows its customers to send free ...

In the days before Diablo 4's launch, the leadership team at Blizzard was already all too excited to discuss the endgame and imminent live-service future for their ARPG, which dives into the GaaS ...

The Judicial Service Commission (JSC) is conducting interviews this week to fill vacancies across the country’s superior courts. The interviews start on Tuesday and will last until October 15, where ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...