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Working with a coach—or mentor or another similar resource—is not a sign of weakness; it's a strategic move toward excellence ...

The upper echelon of chatbots, in terms of A.I.-powered intelligence, virtual assistants (VA) have become a hot topic in customer experience. Presenting a significant opportunity to increase revenue ...

Opinions expressed by Entrepreneur contributors are their own. This is a very unique time to build a business. Brick and mortar companies are struggling and local “mom & pop” shops are closing at a ...

Microsoft’s official mascot, Clippy, has made a comeback 18 years after it was axed by the company. It was the original ...

Update: HIMSS20 has been canceled due to the coronavirus. Read more here. Outdated technology and processes create challenges across an overburdened healthcare system, resulting in increased costs, ...

(1) An individual who performs administrative functions for clients. See human virtual assistant. (2) A text-only chat line that provides help with a website. See chatbot. (3) An application that ...

If you've used your bank's chatbot feature, you've probably entered into the conversation with mixed expectations. When at its best, the chatbot quickly answers your question or performs a ...