In this video, we take an in-depth look inside U.S. Army Basic Combat Training (BCT) — the intense program that transforms recruits into soldiers. You’ll see the physical drills, mental challenges, ...

The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global theme of ‘Mission Possible’, the bank indicated a commitment to making the ...

Communication platform Discord has confirmed that its user data was compromised during a third-party customer service hack. The platform, with over 200 million users, allows its customers to send free ...

Military recruits became a band of brothers at an emotional tap-out ceremony for a grieving soldier. Sergiy Lugovy, 36, originally from Ukraine, joined the U.S. Army and excelled in basic training, ...

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain access to users' information. Discord said it recently discovered the ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

The founder and president of Paws for Purple Hearts is celebrating 50 years of the modern-day service dog concept she began by training dogs to serve people. Dr. Bonnie Bergin's nonprofit trains dogs ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...

FORT LEONARD WOOD, Mo. — Fort Leonard Wood Soldiers are learning to operate unmanned aircraft systems, commonly called a UAS or drone, so they can incorporate the critical battlefield technology into ...

How does that old story about slowly boiling a frog in water go? It feels like our culture has had a slow change (to the worst) in the concept of customer service. There was once a day when you were ...

An 18-year-old basic training soldier from California was killed during rifle training at Fort Leonard Wood on Friday morning, officials at the Missouri Army training installation said Monday. Pvt.