For decades, many organizations have tried customizing certain aspects of their marketing, sales, and customer experiences.

New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

Jim Grubb, Vice President of Emerging Technologies & Chief Demonstration Officer explores how IOE is opening an array of opportunity in retail. Location based sensors, facial recognition, ...

Learn about attrition in business: types, benefits, and how it impacts staff reduction. Discover effective strategies to manage employee and customer attrition.

Executives share lessons from the front lines of digital customer experience transformation.

As the world marks Customer Service Week, UBA’s celebration reaffirms this proven model. The accolades are milestones, not a ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. The customer experience practice is facing fresh headwinds and ...

Dr. Francis Goh has been an innovator and technical expert a strategist, board member, leadership mentor and sought after public speaker. Today he spends his career advising customers and fellow ...

The funding will support Quack's expansion and product innovation to reimagine customer support as a holistic operating system that solves CX issues before they arise. For B2B, B2C, D2C and SaaS ...

Fujifilm had the highest overall customer experience performance score for its vendor neutral archive storage system, Synapse VNA, according to a Sept. 4 report from KLAS Research. AGFA HealthCare has ...

How brands gain the strategic edge in customer experience by balancing AI with the human touch. In partnership withNiCE As brands compete for increasingly price conscious consumers, customer ...

For more than a decade, artificial intelligence (AI) has been steadily evolving and expanding to reshape how we live and work. From speech recognition and language processing to self-driving cars, ...