From The Customer-centric Entrepreneur ProjectIn the bustling streets of Accra, Asana rises before dawn. By 6 AM, she is navigating the city’s neighbourhoods, her cart filling with discarded plastic ...

Communication platform Discord has confirmed that its user data was compromised during a third-party customer service hack. The platform, with over 200 million users, allows its customers to send free ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...

Residents are being encouraged to take advantage of a free service aimed at giving pre-loved clothes and small household items a second life. In partnership with Anglo Doorstep Collections, North ...

The United Nations Children Fund (UNICEF) in Ghana and the Ghana TVET Service have released a landmark study that exposes critical gaps between the skills taught in Technical and Vocational Education ...

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain access to users' information. Discord said it recently discovered the ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

Rock Island Arsenal, Ill.—Matt Nicholas’ transition from active-duty U.S. Navy Sailor to U.S. Army Civilian exemplifies the lasting influence of service, the strength of legacy, and the boundless ...

HATTIESBURG, Miss. (WHLT) – Forrest County selected Delta Waste Solutions (DWS) as the new provider of residential solid-waste collection. According to officials, action is required for all ...

Nearly a year after a city in northern Colorado created its own trash service program, requiring residents with trash to opt in to their service or pay a fine, those refusing to pay are facing ...