CarMax Inc. is laying off hundreds of customer experience center employees, about a month after the used-car retailer ...

As the economy slowly begins to recover, the world looks different from before. Investors, businesses and job seekers are sorting through who's rebuilding, who's crumbling and who stood fast against ...

In this article, we will look at the 25 highest-paying customer service jobs in the US. We also discussed the disruptive force of AI in customer service. If you want to skip our detailed analysis, ...

If you want to work in your pajamas at odd hours of the day or night, you may be a perfect candidate for remote customer service jobs. Customer service representatives are in high demand as companies ...

Despite the fact that customer service jobs often involve selling and sales jobs often involve service, interviews are typically unique to each position. Sales job interviews tend to emphasize the ...

Warning signs — Is AI stealing jobs from early-career workers? A new report from the Stanford Digital Economy Lab finds that in the professions most exposed to AI automation, including software ...