Fix-It Right Plumbing, Australia’s most trusted professional plumbing company, proudly announces that its team has recently ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

CarMax Inc. is laying off hundreds of customer experience center employees, about a month after the used-car retailer ...

Explore the forefront of Employee and Customer Experience news with Forbes' comprehensive coverage tailored to keep you ahead ...

Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

Did you know you can customize Google to filter out garbage? Take these steps for better search results, including adding Lifehacker as a preferred source for tech news. In a world that seems ...

Investing.com -- Best Buy Co. (NYSE:BBY) is reducing its workforce across multiple departments, including its Geek Squad technical support team, Bloomberg reports. The consumer electronics retailer ...

OpenAI CEO Sam Altman predicts AI will soon replace customer service jobs, followed by programmers. While contact centers face staffing shifts, roles needing human connection, like nursing, will ...

Artificial Intelligence (AI) has seen an overwhelming boom in recent years, often with public backlash following. Software using AI claims to have human-like intelligence, and companies are scrambling ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...

OpenAI CEO Sam Altman may have just threatened the customer service industry. Altman has said that he is “confident” that AI will first replace customer service jobs as it changes the job market.

Nintendo has reportedly made moves to outsource its customer support services from the US to parts of South America, with hundreds of contractors now looking for new jobs. The move from Nintendo came ...