Government hiring data is on hold during the shutdown, but earlier this month a survey by payroll company ADP showed a ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

CarMax Inc. is laying off hundreds of customer experience center employees, about a month after the used-car retailer ...

Marketing starts with trust. And you build trust faster and cheaper through active reputation management than by simply ...

The company cut 48,000 jobs and closed 93 buildings as part of its turnaround plan, saving $2.2 billion so far.

Fix-It Right Plumbing, Australia’s most trusted professional plumbing company, proudly announces that its team has recently ...

Explore the forefront of Employee and Customer Experience news with Forbes' comprehensive coverage tailored to keep you ahead ...

Starbucks launches a major hiring initiative to boost leadership and service by adding full-time assistant managers nationwide.

Discover the top 30 fastest-shrinking jobs in America. A data-driven breakdown for CEOs, investors, and policymakers shaping ...

Bombardier plans to invest millions of dollars in a 64,500-square-foot Fort Wayne Service Centre that will draw 100 jobs within the next few years, the Canadian aerospace company announced Wednesday.

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain access to users' information. Discord said it recently discovered the ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...