The boards of directors of American Water Works Company and Essential Utilities, Inc. have unanimously approved a definitive ...

Amid the White House’s ongoing push to reduce the federal workforce, “government will be the largest users of agentic ...

Salesforce Chief Executive Marc Benioff faces criticism after he said Trump should send National Guard troops to San ...

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain access to users' information. Discord said it recently discovered the ...

Executive Auto Glass, a locally operated mobile auto glass repair company based in Cumming, Georgia, is receiving increasing recognition for its dedication to quality service and customer satisfaction ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...

Delivering a flawless customer interaction in retail is more important than ever. Recent research reveals that nearly 70% of shoppers say just two negative experiences can irreparably damage their ...

Craig Albanese, MD, MBA, chief executive officer of Duke University Health System (DUHS), will conclude his service on September 30, President Vincent E. Price announced in a message to the Duke ...

Salesforce has cut 4,000 customer support jobs and replaced them with artificial intelligence (AI) agents, CEO Marc Benioff said recently. Benioff made the comments while discussing how the new ...

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8x8, Inc. (NASDAQ: EGHT), the industry's most integrated customer experience (CX) platform provider, has earned top honors across five categories in the 22nd Annual International Business Awards®, ...