However, one customer shares his own approach when it comes to tipping servers at restaurants, which has some people agreeing with him and others raising their eyebrows.  The customer claimed that he ...

Customer Service Week is a great opportunity to celebrate the vital role customer service plays in our businesses and ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

However good these endeavours are, they sometimes serve as a veneer, an annual window dressing that hides a more troubling ...

If you're in the market for a generator to safeguard your home this winter, Costco offers a powerful Firman Tri-Fuel Generator, but what do users think of it?

Liz Warner was forced to enlist the help of a lawyer after her son was told he had not earned a paid role at a Morrisons ...

AFFUL Earlier this month, organisations across Ghana joined the world in celebrating Customer Service Week — a moment to pause and appreciate the people and systems that make every customer ...

New global survey reveals that three in four consumers will abandon companies that fail to show empathy—and why (and how) ...

"I once had a customer at Macy’s who tried to pay for her purchase with a Target gift card. She yelled at me for not ...

But this mentality has a downside that is less often discussed: it shifts the balance of power away from service workers and toward customers. This shift has become even more dramatic in recent years, ...