Discover what inventory means, its essential types like raw materials and finished goods, and strategies for effective ...

New research shows that entrepreneurs who test their ideas with a small, focused group of potential customers are more likely to succeed.

The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global theme of ‘Mission Possible’, the bank indicated a commitment to making the ...

Communication platform Discord has confirmed that its user data was compromised during a third-party customer service hack. The platform, with over 200 million users, allows its customers to send free ...

LAS VEGAS — Good Food Holdings, the parent company of several West Coast specialty chains , is reimagining its upscale, full-service stores — and adding technology to enhance its customer service.

The most successful organisations today anticipate their customers’ needs and answer important questions before they are even asked. This is proactive CX, and it’s the new standard for leading brands.

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain access to users' information. Discord said it recently discovered the ...

Discover how brand management strategies enhance perceived product value, foster customer loyalty, and ensure market ...

A restaurant host in Monterey asked if it was a special occasion, to which I replied it’s my wife’s birthday. Then they forgot to put a candle in the dessert, even though five, literally five, other ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...