As SNAP benefits ran dry amid a federal shutdown, an EBT customer service line told Washingtonians: “Your food benefit balance is zero dollars and zero cents." ...

Automaker Ford has recalled more than 510,000 trucks, SUVs and other vehicles for multiple issues in late October, NHTSA said ...

Big Easy Concrete announced the implementation of its no-cost quote program, allowing residential and commercial clients to obtain competitive project estimates without financial obligation. This ...

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

A Woburn-based remodeling company abruptly closed its doors, leaving employees jobless and customers with unpaid bills and unfinished projects.

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

Big Easy Air Conditioning has announced the availability of free estimates for both residential and commercial air conditioning services throughout New Orleans and surrounding communities. This change ...

AT& T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer behavior as it battles growing competition from rivals and faces controversy over its prices. In response to ...

Every extra click, repeated detail or delay in routing isn’t just friction—it’s a signal that a business hasn’t designed its ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

A former server shares simple, human tips for getting better restaurant service — including why a quick fist bump beats a ...